What is the return policy?  All sales are final, but your satisfaction is important to us. We do not usually offer refunds or exchanges for art, but if the piece you purchased arrives damaged, we will make sure to take care of you. In the extremely rare event that your item does arrive damaged, notify us through the CONTACT form within 3 days of delivery, and please include a picture of the damaged piece.

My figure arrived in a warped state. What’s the deal? Soft vinyl figures can sometimes lose their shape in the event your package got too hot somewhere along the way. If your figure arrived in an awkward warped position, you can easily get it back to its normal shape by carefully heating it up with a blow dryer. This will soften up the vinyl and allow you to reposition it how you want. Just make sure not to leave the blow dryer in one spot for too long or you could burn the vinyl. When you’ve got it repositioned correctly, just hold it in front of the air conditioning or freezer or someplace cold, and it’ll harden back up for you.

I wish to custom paint my blank soft vinyl toy. How do?  First, clean off any possible mold release before painting the blank soft vinyl figure. Otherwise, it cannot be guaranteed that the vinyl paint will be able to chemically bond to the vinyl substrate. This is especially important if your figure is oily to the touch. The quickest and most effective means of cleaning and prepping your vinyl is by soaking a shop towel in Vinyl Thinner and rubbing down the figure with it. If you only plan on painting specific areas like eyes or mouths, you can just spot-wipe the figure. We recommend doing this right before painting. When choosing your paint, We recommend trying our vinyl based toy paint, VINYL WONDER. Most toy and hobby paints within the USA are either urethane, acrylic, or enamel based. None of these paints are ideal, and they can scratch at joint areas, preventing you from being able to play with them. The only paint that chemically bonds to vinyl is vinyl paint. Always work in a ventilated area and wear a vapor respirator when airbrushing vinyl paints. We recommend wearing extra thick latex gloves if handling vinyl thinner.

The figure I wanted sold out before I could purchase one. Will it ever be available again?  Not in that particular colorway, but there are multiple colorways of all original figures. Following @wondergoblin on Instagram is a good way of keeping up with what’s coming. If you’ve opted out of the social media experiment, we recommend signing up for the free email Newsletter. We always try to send one out notifying of new original releases. If there is something specific you are looking for, feel free to inquire, and we will let you know if it’s possible.

Do you take on toy painting commissions? Typically, yes, but the expected turnaround can vary and depends largely on how busy Mr. Goblin is. Feel free to inquire through the contact form. Please send pictures and dimensions of what you would you like painted, and Mr. Goblin will personally let you know if it’s possible.

Is checkout secure?  Yes. This entire site has been secured with an SSL, and the credit card checkout process is powered by Stripe. We are also PayPal verified.

I'm having nightmares about your creations. What should I do?  Stay calm. This is a completely normal side effect Wonder Goblin toys seem to have on certain sensitive types. Next time they enter your dreams, try interacting with the creatures instead of running from them. Offer them sweets, or ask them if they'd like to play hide'n'seek with you. Befriend the monsters. Love the monsters. For you are a human and most likely a bit of a monster yourself ;) We’re all monsters here!