Why is International Shipping so expensive? Due to problems I’ve had in the past shipping to foreign countries and having packages go missing, I now only ship my artwork Priority with Insurance. Shipping Priority with Insurance is not cheap, and it usually costs me around $50+ per order, depending on the country. If you want to make multiple purchases from me at different times, but want to have them all shipped together so that money is saved, you can contact me to hold your orders and batch them together. I can then reimburse you for the extra shipping charges via PayPal when it comes time to ship your batch order. There are several patrons of mine that prefer this method of shipping.
I want to disassemble my blank soft vinyl toy, but it is not coming apart easily. What do I do? DO NOT FORCE IT! Before attempting to remove any appendages, heat the area with a heat gun or blow dryer until soft and pliable. Keep the heat gun moving in a circular motion to prevent burning or warping. You can also place the blank figure in a cardboard box or paper bag. Connect a hair dryer through a cut out hole to blow in hot air. This will circulate around the figure and soften the vinyl, making the joints easier to disassemble. Tiny appendages such as Hagopuss mandibles are strongly advised not to be removed once attached.
I wish to custom paint my blank soft vinyl toy. How should I prepare? First, clean off the mold release. You can scrub the figure with dish soap and warm water, or with isopropyl alcohol. You can also submerge the pieces in a large pot, or in a clean plugged up sink, filled with freshly boiled water (Do not actually boil them in a pot). Cover it with a lid for 2 to 3 minutes, and then remove the pieces from the water with tongs. Run them one more time under the faucet with hot water, and set them out to dry in a dish rack. Make sure they are completely dry before you paint them. When choosing your paint, I recommend vinyl paints like V Color. You will need to thin them with vinyl thinner for airbrushing. Always work in a ventilated area and wear a full face respirator when airbrushing vinyl paints, and wear extra thick latex gloves when handling vinyl thinner, since it can cause dermatitis. Vinyl thinner is made of methyl isobutyl ketone and xylene, both of which have been proven to cause permanent brain and nervous system damage through prolonged occupational exposure.
The figure I wanted sold out before I could purchase one. Will it ever be available again? I release multiple colorways of my original figures, but if the figure has disappeared from the STORE and moved to the ARCHIVE, that means the beast has most likely been fixed and no future colorways will be issued. The time/date of my shop drops are always announced through my email newsletter, which you can sign up for on the contact page.
I see you hold LOTTERIES for your toys. What is the purpose of this? My figure runs are extremely limited, and there are more collectors than there are toys, so this is the reasoning for a toy lottery. Wonder Goblin holds raffles to make it fair for everyone wishing to collect a WG piece. Shop drops are simple and fun, but generally the ones with the fastest internet connection are the ones to snag a piece. With a lottery, everyone has the same chance percentage. All Wonder Goblin lotteries are free to enter. Only the entries selected by the random name picker will be expected to pay.
What is the return policy? All sales are final, but your satisfaction is important to me. I do not usually offer refunds or exchanges, but if the piece you purchased arrives damaged, send me an email and I'll work with you to make it right. In the extremely rare event that your item does arrive damaged, notify me via email within 3 days of delivery, and please include a picture of the damaged toy. I do insure all of my international orders, so if there is a delivery problem, please notify me. It may take some time, but full refunds can be arranged in the rare event the art piece is never delivered to you. All packages do come with tracking.
Is checkout secure? Yes. This entire site has been secured with an SSL, and the credit card checkout process is powered by Stripe. We are also PayPal verified.
I'm having nightmares about your creations. What should I do? Stay calm. This is a completely normal side effect my toys seem to have on certain sensitive types. Next time they enter your dreams, try interacting with the creatures instead of running from them. Offer them sweets, or ask them if they'd like to play hide'n'seek with you. Befriend the monsters. Love the monsters. For you are a member of the human race and a monster yourself.